When customer-facing roles lack business acumen it leads to poor planning and missed opportunities. What are your needs to ensure your customer-facing employees thrive in today’s disruptive and complex healthcare environment?
WLH Learning Solutions Catalog
DETAILED DESCRIPTIONS OF ALL OUR PROGRAMS IN ONE CONVENIENT PDF We want to make life easy for you, so we are providing this catalog with detailed descriptions of our learning solutions, consulting services, and tools. It’s a great starting point to help you identify programs of interest and shape the solution that’s best for you. […]
It’s All About Mindset, Account Managers!
Nothing is impossible. The word itself says ‘I’m possible!’ – Audrey Hepburn What if I told you there is a way to highlight the strategic account management skills and mindset needed when calling on large, organized customers? Whether it is commercial payers, IDNs, medical groups, government care providers, or other models–a different business to business customer […]
You Must Understand Your Ecosystem to Build a Solid Plan
Life science professionals in customer-facing roles need to develop their business acumen to “connect the dots” and identify opportunities to deliver value. One of the more important elements of developing business acumen skills is to effectively assess the local healthcare ecosystem. When assessing a local healthcare ecosystem, it is helpful to evaluate the following factors: […]
The Importance of Asking Questions to Drive Insights
To fully grasp business acumen, it is important to understand the art of asking questions. More specifically, how leveraging questions helps better understand the challenges and pain points of an organization and how to take appropriate action based on information learned. When asking questions, you are seeking to understand: What is happening? Why is it […]
Understanding the Unique Burdens on Women Leaders with Janet Loesberg
As Women’s History Month comes to a close, we at WLH are presenting another spotlight interview on an exceptional leader who has changed and thrived through the difficulties of the past year. I speak with long term friend and colleague, Janet Loesberg about how the pandemic has disproportionately affected women workers and how leaders can […]
4 Tips to Help You With Your Business Planning
It is a New Year with new challenges and 2021 will continue the pattern of disruption in healthcare! What is not new is the importance of developing effective geography and account plans. Life Sciences companies that take a purposeful and consistent approach to developing, executing, and reviewing geography and account plans yield better results. Most […]
Effectively Executing Change and the Role of Transition Leadership
When the Covid-19 pandemic suddenly disrupted almost every aspect of daily life, most life sciences leaders, like those in virtually every other industry, focused their organizations on what was immediate and urgent – employee safety and business continuity. And while easy to be distracted during the chaotic early weeks of the pandemic, life sciences leaders […]
Cultivating and Maintaining Diverse and Inclusive Workplace
In response to the national dialogue on racism and social justice, the business community is actively taking a role. CEOs and professional societies are issuing letters of support and acknowledging the need to be reflective and do more to overcome institutional racism. As experts in organizational culture and talent retention, WLH is asking the critical […]
Customer Re-engagement: What is the same and what is different?
The Covid-19 Pandemic has and continues to significantly disrupt healthcare delivery. Around the country, the return of elective procedures and the re-opening of healthcare practices remains variable. Even as these practices re-open for patients, many locations are limiting or excluding industry access. Personal, face-to-face interactions are limited in some areas, are not taking place at […]