In recent months, company executives and HR leaders have announced plans and policies for a return to the workplace. For those organizations opting to return people to the office, either full-time or part-time, managing a large-scale transition back to the office is something most leaders have never faced. Furthermore, this is another change employees are being […]
Leading with Empathy: From the Top to the Customer
As the workforce begins to transition back to in-person work, it is imperative for leaders to realign with their employees on organizational priorities, as well as working together through unprecedented challenges. As teams restart and reset their work, a best practice for leaders is empathetic leadership. The greatest challenge leaders faced during the pandemic was […]
Lessons Learned: The Importance of Empathetically Engaging Your Accounts
Leadership Empathy is a critical skill on all fronts. While leaders must empathetically engage with their direct reports, it is just as important for them to develop the skills to empathetically engage with their customers. When the pandemic first hit, WLH developed an approach to help leaders develop empathetic engagement skills. Though there are various coaching models used across many […]